National Delivery (UK Mainland Only) – delivered within 3 working days – £10
London delivery (within M25) – delivered within 2 working days – £10
Free Click & Collect from our Borough Market or Wilton Way shops – order ready within 20 minutes during opening hours
Next working day local delivery (within Hackney & Islington) – £5
Free same day local delivery (10 minutes walk from either 67 Wilton Way E8 1BG or Borough Market SE1 1TL only) – £30 MINIMUM ORDER – please place order before 5pm
Please note, Refill wines are available for Click & Collect only
We’ll send you an update once your order is on its way to you. Deliveries are usually made within four working days, however it may take longer based on the availability of your items and the shipping options you choose. If for any reason your order will take longer than this, we’ll get in touch to let you know.
Please also note that the shipping rates for many items we sell are weight-based. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
You may return most new, unopened items within 30 days of delivery for a full refund. We’ll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5-10 business days), the time it takes us to process your return once we receive it (3-5 business days), and the time it takes your bank to process our refund request (5-10 business days).
If you need to return an item, simply login to your account, view the order using the “Complete Orders” link under the My Account menu and click the Return Item(s) button. We’ll notify you via e–mail of your refund once we’ve received and processed the returned item.