Shipping & Returns
Returns PolicyYou may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5-10 business days), the time it takes us to process your return once we receive it (3-5 business days), and the time it takes your bank to process our refund request (5-10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e–mail of your refund once we've received and processed the returned item.
ShippingPlease note that we can only deliver to Mainland UK addresses.
We’ll send you an update once your order is on its way to you. Deliveries are usually made within four working days, however it may take longer based on the availability of your items and the shipping options you choose. If for any reason your order will take longer than this, we’ll get in touch to let you know.
Please also note that the shipping rates for many items we sell are weight-based. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.